New course bundles available!
Part of The Inclusivity Group LTD
Welcome to Complete Training – your trusted destination for high-quality online courses since 2022. Our dedication to providing quality education has earned us a reputation for excellence in the industry. In 2023, we took a significant stride by becoming part of The Inclusivity Group LTD. This strategic move united our sister companies, Complete Independence and Complete Communication, all under one roof, creating a robust wrap-around service offering for our valued clients.
One aspect that sets us apart is our unwavering commitment to quality. All our courses have either received the esteemed CPD quality mark from the Continued Professional Development Organisation or are going through the process of being accredited. This accreditation serves as a testament to the excellence and credibility of our offerings, providing you with peace of mind that we deliver on our promises.
At Complete Training, we take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.
Why choose Complete Training for your learning journey?
1. Flexibility: Our online platform grants you the freedom to learn at your own pace, making education fit seamlessly into your busy life.
2. Expert Guidance: Our courses are curated and presented by industry experts, ensuring you receive top-notch instruction and guidance throughout your learning experience.
3. Accessibility: With user-friendly interfaces and intuitive navigation, our courses are accessible to learners of all backgrounds and expertise levels.
4. CPD Accreditation: The recognition and accreditation from CPD reinforce the value of your professional development and enhance your credentials in the job market.
Join our ever-growing community of learners who have transformed their careers through Complete Training’s online courses. Start your journey towards personal and professional growth today! Together with our sister companies, we are here to provide a comprehensive and inclusive learning experience like no other.
Our values
Our vision
Our vision is to ensure all professionals across the UK are appropriately trained in order to provide a high-quality service for all.
Our mission
Our mission is to work with as many individuals and organisations as we can to ensure we are achieving a culture of trained and knowledgeable professionals across the UK via comprehensive Continued Professional Development courses, with the aim of becoming the leading supplier of high-quality training.
The Team
Ryan Saunders
Business Development Officer & Team Leader
Meet Ryan, our dynamic Business Development Officer & Team Leader at Complete Training. With a talent for growth strategies and a passion for managing daily operations, Ryan ensures Complete Training thrives and stays ahead of the curve.
When he’s not driving our company’s success, Ryan is often found strumming his guitar, crafting tunes that resonate as deeply as his commitment to our mission. His blend of professionalism and a touch of rock ‘n’ roll adds a unique flair to our team, making Complete Training an engaging and forward-thinking place to work.
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Ryan’s balanced approach keeps things running smoothly, and his enthusiasm for both business and music is infectious. He can often be found strumming is guitar and making the office team laugh with his dry sense of humour.
Ryans commitment in pushing Complete Training and the team along with his upbeat and humorous approach contributes significantly to team morale and the growth of Complete Training.
Jasper Ross
Finance Team Leader
Meet Jasper, our dedicated Finance Team Leader who oversees all finance activities within our organisation. With a keen eye for detail, Jasper ensures that daily finance tasks are completed accurately and efficiently, setting high standards for the team.
As a leader, Jasper supports their team by providing guidance and resolving finance queries promptly. Their proficiency in Excel and exceptional typing speed streamlines processes, contributing to effective financial management.
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Outside of work, Jasper indulges their passion for gaming, particularly enjoying challenging games like Dark Souls. This hobby reflects their strategic mindset and determination to overcome obstacles.
Jasper Ross’s leadership, financial expertise, and commitment to excellence play a crucial role in our organisation’s success and financial stability.
Shannon Griffin
Course Administrator and Finance and Accounts Administrator
Meet Shannon, our versatile Course Administrator and Finance and Accounts Administrator. Shannon excels in completing daily finance activities with precision and efficiency, ensuring smooth financial operations within our organisation.
In addition to their finance role, Shannon serves as a tutor for Complete Training courses, supporting learners with course queries and marking electronic and manual notetaking coursework. Their qualifications as a qualified electronic and manual notetaker attest to their dedication to accessibility and inclusivity.
Shannon is currently working towards achieving a Level 3 Award in Education and Training, highlighting their commitment to professional development and enhancing their teaching skills. As a Wellbeing Champion, Shannon promotes a supportive and positive environment for our team.
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Outside of work, Shannon enjoys unwinding with games like Minecraft and Overwatch, showcasing a strategic mindset and love for immersive experiences. They also find joy in cooking and are a huge fan of Twenty One Pilots, appreciating their music and creative expression.
Shannon Griffin’s diverse skills, commitment to education, and vibrant personality contribute significantly to our organisation’s success and team cohesion.
Trish Wright
Course Administrator
Meet Trish, our dedicated Course Administrator who plays a pivotal role in creating and supporting Complete Training courses. Trish brings creativity and expertise to course development, ensuring engaging and effective learning experiences for our learners.
In addition to her course administration duties, Trish marks electronic and manual notetaking coursework and serves as a tutor for Complete Training courses. Her qualifications as a NRCPD Registered electronic Notetaker and a qualified manual notetaker underscore her commitment to accessibility and inclusivity.
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Trish holds an enhanced DBS clearance, providing peace of mind and trust in her professional interactions. Outside of work, Trish is passionate about the colour purple, which reflects her vibrant personality and creative flair. She and her dog are trained as a volunteer therapy dog team, spreading joy and comfort in their community.
Trish also has a deep love for theatre, enjoying the arts and live performances whenever possible. Her diverse interests and dedication to her role make her an invaluable member of our team.
Sharon Saunders
Deaf Culture Specialist and British Sign Language Teacher
Meet Sharon Saunders, our dedicated Deaf Culture Specialist who specialises in providing clients with essential awareness and leads our British Sign Language (BSL) and access courses. Sharon’s expertise ensures that our team and clients receive valuable insights and guidance in deaf and disability awareness.
In addition to her teaching role, Sharon offers advice and guidance to our team, fostering a supportive and inclusive environment. Her enhanced DBS clearance reinforces trust and confidence in her professional interactions.
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Outside of work, Sharon enjoys indulging in chocolate digestives, which complement her passion for watching TV. These moments of relaxation reflect her balanced approach to work and leisure.
Sharon Saunders’s commitment to education and advocacy, coupled with her personal interests, enriches our team and enhances our commitment to diversity and inclusion.
Kelsie Thomas
Executive Assistant to Managing Director
Meet Kelsie, our dynamic and dedicated Personal Assistant to Managing Director Daryl. A Qualified Electronic Notetaker currently working towards becoming a Qualified Manual Notetaker, Kelsie also holds an Enhanced Disclosure and Barring Service (DBS) check, underscoring her professionalism and trustworthiness.
Kelsie is not only an administrative powerhouse but also a Wellbeing Champion, committed to fostering a positive and supportive work environment for her colleagues.
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In her role, Kelsie is vital to supporting our management team, ensuring projects stay on track, and our services continually improve. She also takes pleasure in keeping Daryl organised and is well-known for her light-hearted “bossing around.”
Outside of work, Kelsie brings a sense of humour to the office with her playful interactions with Daryl. She loves exploring new travel destinations, experimenting with cooking, and enjoying quality time with friends.
Holly McGeachy
HR and Compliance Officer
Meet Holly, our HR, Recruitment, and Compliance Officer and the newest addition to our team! Holly is in the process of becoming a qualified electronic and manual notetaker and holds an Enhanced Disclosure and Barring Service (DBS) check.
In her role, Holly plays a pivotal part in assisting with the PA duties, diligently helping to keep Daryl organised and on track. Holly, as part of her role within HR, meticulously updates and maintains our company policies to ensure compliance with the highest standards.
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Known for her enthusiastic passion for K-Pop, Holly enjoys sharing her love of music with the team and fostering an inclusive office environment. Outside of work, she delights in attending concerts, collecting albums and CDs from her favourite artists, and immersing herself in her musical interests.
With her strong administrative skills and dedication to team support, Holly is a valuable and vibrant member of our team.
Rhiannon Squance
Director and Founder
Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD registered electronic notetaker, an OCN accredited manual notetaker, and a skilled Theatre Captioner. She also holds an Enhanced Disclosure and Barring Service (DBS) check, ensuring trust and reliability in her professional role.
As the Finance Director, Rhiannon oversees all high-level finance tasks, ensuring that all finance processes are up to date, running smoothly, and carried out correctly. In addition to her finance responsibilities, she also leads our internal HR team!
Rhiannon has extensive experience working with deaf, disabled, and visually impaired students and professionals, enabling them to engage effectively in meetings, educational settings, and work environments. Her commitment to inclusivity and accessibility is at the heart of her work.
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Known for her alter ego “Ron of Ron’s Travel,” Rhiannon always brings out the best in the office team, creating a welcoming and fun atmosphere. Outside of work, she has a passion for film and can often be heard discussing recommendations with everyone else in the office.
Rhiannon’s blend of professional expertise, dedication to inclusivity, and vibrant personality makes her an invaluable leader to our team.
Daryl McMullan
CEO and Founder
Meet Daryl, our slightly feral CEO. Daryl is also the managing director of our parent company, The Inclusivity Group. With a vision to create a wraparound service for our clients, Daryl aimed to establish a one-stop solution focused on making the world a more accessible and inclusive space. He successfully integrated our three companies—Complete Communication, Complete Independence, and Complete Training—into a cohesive unit that delivers a client-centred approach, guiding and supporting all our clients on their various journeys.
Daryl’s extensive qualifications include being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He also holds an enhanced DBS and maintains memberships with several professional organisations:
- Visual Language Professionals (VLP) – 0545
- The National Union of British Sign Language Interpreters (NUBSLI)
- National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
- The Association of Notetaking Professionals
- The Association of Lipspeakers
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In his role, Daryl oversees everything that happens within the company. He can often be found working on numerous projects simultaneously, whether preparing to interpret shows and learning scripts or building another company from the ground up. Daryl is always on the move and rarely found sitting down.
Known for his energy and enthusiasm, Daryl consistently boosts office morale, although this sometimes leads to distracting his own office staff. His passion and commitment are truly contagious. Outside of work, Daryl is an avid bee enthusiast, though some would argue there is no “outside of work” for him as he is always working, even when he most definitely shouldn’t be!
Daryl’s leadership and dedication to inclusivity make him an invaluable leader, driving our mission forward with passion and expertise.
Milo, Reggie and Terry
Investors
In a workplace where creativity and camaraderie thrive, Milo, Reggie, and Terry play integral roles beyond their titles. Milo, the best therapy dog, brings a calming presence that melts stress away with every wag of his tail. Reggie, our hyperactive ball of fur, injects boundless energy into all he does, ensuring there’s never a dull moment. And let’s not forget Terry, the judgmental yet endearing tortoise whose wise, slow pace reminds us to take things in stride.
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Together, these three aren’t just mascots; they’re cherished members of our team, keeping everyone’s spirits high and fostering a warm, inclusive atmosphere. Their antics and photos are often shared among team members, serving as constant reminders of the joy they bring.
We are proud sponsors of
At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.
Our Commitment
To the wellbeing of our staff and supply chain
Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.
To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.
We are a disability confident leader
As a company, we are passionate about promoting and ensuring that deaf and disabled people can have full access to all services they need and feel like a valued members of their community. This passion continues within our recruitment process, where we work to promote an inclusive workplace and strongly encourage applications from deaf and disabled applicants for any of our current and future roles. As of August 2021, at least 1/3 of our employees have declared they have a disability or a long-term health condition.
Our values and mission are an integral part of our company culture, whereby our staff and trusted partner’s mental health and wellbeing are core to us. As such, our team is always here to support you both professionally and personally. To find out more about working with us, click here.
To further demonstrate our commitment, we are a Disability Confident Leader and actively support other groups and organisations to make their services and recruitment processes accessible for all.
We truly believe in providing quality
As part of our drive to show our clients that we are committed to quality, we hold the International Standard Organisations (ISO) accreditation, ISO 9001 (quality management) and are currently working towards achieving our ICO27001 (information security). We have also achieved the Cyber Essentials quality mark, as part of our commitment to data management and security.