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About Us

Here to help you achieve
your potential

Support

 Part of The Inclusivity Group LTD

Welcome to Complete Training – your trusted destination for high-quality online courses since 2022. Our dedication to providing quality education has earned us a reputation for excellence in the industry. In 2023, we took a significant stride by becoming part of The Inclusivity Group LTD. This strategic move united our sister companies, Complete Independence and Complete Communication, all under one roof, creating a robust wrap-around service offering for our valued clients.

One aspect that sets us apart is our unwavering commitment to quality. All our courses have either received the esteemed CPD quality mark from the Continued Professional Development Organisation or are going through the process of being accredited. This accreditation serves as a testament to the excellence and credibility of our offerings, providing you with peace of mind that we deliver on our promises.

At Complete Training, we take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.

Why choose Complete Training for your learning journey?

1. Flexibility: Our online platform grants you the freedom to learn at your own pace, making education fit seamlessly into your busy life.

2. Expert Guidance: Our courses are curated and presented by industry experts, ensuring you receive top-notch instruction and guidance throughout your learning experience.

3. Accessibility: With user-friendly interfaces and intuitive navigation, our courses are accessible to learners of all backgrounds and expertise levels.

4. CPD Accreditation: The recognition and accreditation from CPD reinforce the value of your professional development and enhance your credentials in the job market.

Join our ever-growing community of learners who have transformed their careers through Complete Training’s online courses. Start your journey towards personal and professional growth today! Together with our sister companies, we are here to provide a comprehensive and inclusive learning experience like no other.

Our values

Our vision

Our vision is to ensure all professionals across the UK are appropriately trained in order to provide a high-quality service for all.

Our mission

Our mission is to work with as many individuals and organisations as we can to ensure we are achieving a culture of trained and knowledgeable professionals across the UK via comprehensive Continued Professional Development courses, with the aim of becoming the leading supplier of high-quality training.

The Team

Daryl McMullan

Managing Director

Daryl is the Managing Director of the Inclusivity Group LTD, overseeing all companies within our group. He is also a qualified BSL/English interpreter (RSLI), Lipspeaker, Electronic notetaker, Theatre Captioner, Professional supervisor and a BSc (Hons) Psychology graduate (First class). 

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Along with the management team, he is responsible for ensuring that our clients receive the high-quality service they have come to expect.

He’s registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523) and has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS. 

Daryl is often found working on numerous projects simultaneously, preparing for at least three accessible theatre shows or festivals at once, and is rarely seen sitting still.

Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with: 

  • Visual Language Professionals (VLP) – 0545 
  • The National Union of British Sign Language Interpreters (NUBSLI)​​ 
  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523 
  • The Association of Notetaking professionals 
  • The Association of Lipspeakers 

Rhiannon Squance

Director

Rhiannon is a Finance Director and our Head of Notetaking at Complete Communication. She is a qualified Electronic and manual notetaker based in Plymouth, covering Devon and Cornwall.

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She has extensive experience in working with Deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments.

Rhiannon is known for her amazing school cake recipe, which the team constantly request but rarely receives.

Holly Marsden

Office Manager

Holly joined us in 2020 as a Business Support Administrator. Since this, she has proven to be an extremely vital member of the team and has quickly moved up within the ranks to now recently becoming part of our Senior Management team as our Office Manager. Holly is also IQA certified.

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This is a key role in managing our clients experiences, reviewing the services we provide and managing both our internal and external staffing. Holly oversees the support provision for all of our Disabled Student Allowance, Access to Work and all general bookings – along with our training courses. She also supports the team – answering the many questions that get thrown at her throughout the day and always lending a supportive ear.

When not living and breathing Complete Communication, she is often found watching The Vampire Diaries for the 11th time in a row or booking her next concert!

Holly holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is also a qualified Electronic Notetaker and Theatre Captioner. She is also one of our well-being champions, who brings her ability to relate to people and their own life experiences to transform health and well-being in the team.

Holly is also a qualified Mental Health First Aider.

Neve Holland

Clients Experience Co-Ordinator & Trainer

Neve joined our growing team to support us in meeting the needs of our ever-growing client base. As our Client Experience Co-ordinator,  she focuses on delivering an unparalleled service to every individual who engages with our business. 

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By meticulously coordinating various aspects of our operations, Neve works to create an environment where clients feel valued, understood, and supported.

In addition to the above, Neve is a qualified Electronic Notetaker, Manual Notetaker and Theatre Captioner; and is our go-to person for meal advice, giving herself the title of the office foodie!

Neve holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients. She is one of our well-being champions, ensuring that all of our team is supported.

Neve has also achieved her Level 1 qualification in British Sign Language, and is working towards her Level 2.

Shannon Griffin

Electronic Notetaker and Course Administrator and Finance administrator

Shannon has recently joined us to assist the Finance and Accounts team continue to provide outstanding service directly to our clients.

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In addition to this, she is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.

Shannon holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

Trish Wright

Electronic Notetaker and Course Administrator

Trish joins our team, having worked with us as one of our trusted partners for over a year.

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She works with many of our clients to make their educational and workplace experience as equitable as possible. Trish has a passion for theatre and performance interpreting and can always been seen wearing something purple.

Trish holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is registered with NRCPD. She is also a qualified level 6 BSL/English interpreter.

Sharon Saunders

Deaf and Disability Awareness Teacher

Sharon is part of our outstanding teaching team and specialises in providing our clients with Deaf and Disability awareness training. 

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Sharon brings a wealth of experience to the team and has proven to be a hit with our clients. 

Sharon is known for being a warm and kind soul and is never far from a cup of peppermint tea. Sharon holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB).

We are proud sponsors of

At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.

Our Commitment

To the wellbeing of our staff and supply chain

Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.

To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.

All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.

We are a disability confident leader

As a company, we are passionate about promoting and ensuring that deaf and disabled people can have full access to all services they need and feel like a valued members of their community. This passion continues within our recruitment process, where we work to promote an inclusive workplace and strongly encourage applications from deaf and disabled applicants for any of our current and future roles. As of August 2021, at least 1/3 of our employees have declared they have a disability or a long-term health condition.

Our values and mission are an integral part of our company culture, whereby our staff and trusted partner’s mental health and wellbeing are core to us. As such, our team is always here to support you both professionally and personally. To find out more about working with us, click here.

To further demonstrate our commitment, we are a Disability Confident Leader and actively support other groups and organisations to make their services and recruitment processes accessible for all.

We truly believe in providing quality

As part of our drive to show our clients that we are committed to quality, we hold the International Standard Organisations (ISO) accreditation, ISO 9001 (quality management) and are currently working towards achieving our ICO27001 (information security). We have also achieved the Cyber Essentials quality mark, as part of our commitment to data management and security.

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