We are dedicated to providing you with a high level of service at all times, but if you are not
satisfied, please contact any of our staff. We will listen; handle your complaint promptly, fairly, and
in a non-confrontational way.
We will try to find a solution where we can, and we welcome your feedback.
If you have a complaint or are dissatisfied in any way, please contact us:
Telephone/Text: 01752289776 | 07714013500
Write to: Unit D4, Phase 4, Plymouth Science Park, 18 Davy Road, PL6 8BYX
From receiving your complaint by telephone, email or text, we will contact you within 1 working day. If you write to us, we will respond in writing within 2 working days.
Your complaint will be investigated, and we will seek a resolution and contact you again within 5 working days of you first making contact with us.
Please note that all complaints will be logged, and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.
In the event that you remain unhappy you may contact us again and talk to our managing director who will respond within 2 working days
If you remain dissatisfied, you may wish to take the matter further with a funding or statutory body. These may be:
- We can provide you with the details of other organisations on request.
Please note that all complaints will be logged and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.