The assurances of the relationship:

Complete Training LTD is a trading name of Complete Training (Devon) lTD, which is registered in England and Wales, No. 14321171.

Unit D4, Phase 4
Plymouth Science Park
18 Davy Road

In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:


For the purposes of these terms:

Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.

‘We’ and ‘us’ means Complete Training LTD, who will provide the services to you.

‘You’ means the student receiving the services.

‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.

‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.

Your responsibilities:

We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.

For most courses purchased, we will be grant access for 90 days from the date of purchase unless otherwise specified. This excludes our OCN Accredited courses, which have their own access permits. If you require more time on program, you will be able to purchase additional time by contacting our training team at 

If you are intending to take leave from your course for a period of 6 months or longer, you are required to notify us; continuation of your course will incur a £40 reactivation fee.

Due to the nature of some courses, students are required to complete the course within the time set out on our website. 

You are required to notify us, either in writing at our registered address or by telephone, of any changes to your postal address.

Our teaching and office team deserve to be treated with respect in the workplace, as would our customers, therefore, we reserve the right to remove students’ access to the course should our staff not be treated with respect and spoken to appropriately. This includes but is not limited to phone calls, texts and emails.

Submissions and marking

For most courses, submissions are marked automatically by our website, so instant feedback and results will be provided via your ‘My profile’ section on the website.

For selected specialist courses, submissions are reviewed and marked by our experienced teaching team. Please be advised that ALL submissions must be submitted via the website and email submissions will not be accepted.

Our teaching team will review, mark, and provide feedback on submissions as quickly as possible, however, please be advised that we allow 7 WORKING DAYS for all submissions to be marked, reviewed and returned to learners. Please be advised that emailing and chasing the team during this period will further delay the marking process.

Expiry of online course

When an online course expires, the student will have up to three weeks to request an extension. If an extension is not requested within three weeks of expiry, Complete Training LTD reserves the right to remove the learner and all related submissions from the platform. 

If a student expires, the student will be charged monthly from the date of expiry. If the reactivation fee is not paid, the student will not be restarted on the course. No further support or access will be provided until payment for the subscription has been made.

As of the 01st of June 2022, expired students will pay £30.00 per month (including VAT) to extend their online course. All payments on all plans will be made via direct debit or invoice, and it is the responsibility of the student to cancel this direct debit at their discretion.

Transferring courses:

We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.

We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer, you must send a signed, written request via recorded delivery to our registered address above. We will treat all justifiable requests as compassionately as possible.

If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40 transfer fee.


You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Tutor/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to the Head of Training at our registered address within five days of receiving notification of the grade or assessment. Your notice must include your intention to appeal and the grounds for appeal. You must also then provide a full case, in writing, within a further fourteen days.

The Head of Training will review the submission and assessment material with the Internal Verifier and Quality Manager for the final grading. Their decision is final and you will be advised of the outcome in writing.

For a copy of the appeals policy and procedure, please send a written request to the Training Department at our registered address.

Disclaimer of warranties and Limitation of Liability:

We warrant that we will carry out the service to you with a reasonable level of care and skill.

If you require any changes to these terms, please request such changes in writing to the address above.

Any liability under any agreement between you and us shall be limited to any sums paid by you to us.

As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.

We are not qualified to provide you with advice regarding health problems. If you require any such advice, we recommend you seek the opinion of your doctor or any other medical practitioner. Any holistic health care advice we do provide should be treated as congruent to, and not an alternative for, accustomed health care.


None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.


All outstanding debts to us must be made before we will issue you with a diploma or certificate.

We reserve the right to refuse enrolment on any of the courses we offer.

If you are using a credit agreement and paying for the course by instalments, you agree to pay the instalments promptly and, on the dates, specified in the credit agreement, irrespective of the speed at which you are studying. If you are issued with a new card, please notify us as soon as possible so that we can update our records.

If you are paying by instalments and your card is declined or you miss a payment for any other reason, we will notify you by email and then letter, and your course account will be locked.


All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.

Other terms:

If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.

This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.

If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.


Under this policy, you may cancel your purchase of the course within the period of 48 hours from the date on which the contract of purchase is concluded. This is called as a “Cancellation Period”. If you decide you do not want to commence the course during this period, a refund may be granted.

To cancel your course you must contact the training team 01752289776 within office hours 9am-5pm Monday – Friday. Please note cancellations cannot be accepted via email or postal format.

Once the course has been accessed/activated on our virtual learning environment, this is an indication of use of service and acceptance of our terms and conditions, as a result, at this point, no refunds will be issued, even within the standard cooling-off period of 48 hours. After the cooling-off period, refunds will be considered on a case-by-case situation.

All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.

Outside the standard Terms and Conditions, cancellations may be considered on a case-by-case situation.

As part of the cancellation process, you will be required to confirm details so your refund can be issued. Should you fail to complete these details within 30 days of your request, your account will be reactivated.

Your responsibilities:

We are registered with the Information Commissioners Office, No. ZA536922, and are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.

Terms and Conditions for Token Purchases

1. Introduction

These Terms and Conditions govern the use of tokens for course access provided by Complete Training (“the Company”). By purchasing and using tokens, you agree to comply with these terms. Please read them carefully.

2. Token Purchase

2.1 Tokens can be purchased in bulk to access specific courses or bundles.

2.2 Tokens are non-transferable and are only valid for the courses or bundles specified at the time of purchase.

2.3 Each token represents one individual course access.

3. Distribution of Token Codes

3.1 Upon token purchase, the buyer will receive unique token codes corresponding to the number of tokens acquired.

3.2 The token codes can be distributed to individuals, granting them free access to the specified courses.

3.3 The token code must be applied at checkout to avail of the free course access.

4. Token Code Usage

4.1 The token code will only work for the number of tokens purchased.

4.2 Refunds will not be provided to individuals who misuse the token code by attempting to use it multiple times.

5. Validity and Expiry

5.1 Tokens are valid for a specified period from the date of purchase.

5.2 Expired tokens will not be honoured, and the Company is not liable for any loss resulting from the expiration of tokens.

6. User Responsibilities

6.1 Individuals using token codes are responsible for ensuring the accuracy of the information provided at checkout.

6.2 The Company is not responsible for any errors in the application of token codes by the users.

7. Intellectual Property

7.1 Course materials and content accessed through token codes are the intellectual property of the Company and may not be reproduced or distributed without explicit permission.

8. Modifications to Terms

8.1 The Company reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Company’s website.

9. Termination

9.1 The Company reserves the right to terminate or suspend access to token purchases and codes without prior notice in the case of misuse or violation of these terms.

By purchasing and using tokens, you acknowledge that you have read and agree to these Terms and Conditions. The Company reserves the right to take legal action against any individual or entity found to be in violation of these terms.

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