The assurances of the relationship
Complete Training LTD is a trading name of Complete Training (Devon) lTD, which is registered in England and Wales, No. 14321171.
Unit D4, Phase 4
Plymouth Science Park
18 Davy Road
PL6 8BX
In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:
Definitions
For the purposes of these terms:
Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.
‘We’ and ‘us’ means Complete Training LTD, who will provide the services to you.
‘You’ means the student receiving the services.
‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.
‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.
Your responsibilities
We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.
For most courses purchased, we will be grant access for 90 days from the date of purchase unless otherwise specified. This excludes our OCN Accredited courses, which have their own access permits. If you require more time on program, you will be able to purchase additional time by contacting our training team at contactus@completetrainingltd.com.
If you are intending to take leave from your course for a period of 6 months or longer, you are required to notify us; continuation of your course will incur a £40 reactivation fee.
Due to the nature of some courses, students are required to complete the course within the time set out on our website.
You are required to notify us, either in writing at our registered address or by telephone, of any changes to your postal address.
Our teaching and office team deserve to be treated with respect in the workplace, as would our customers, therefore, we reserve the right to remove students’ access to the course should our staff not be treated with respect and spoken to appropriately. This includes but is not limited to phone calls, texts and emails.
Submissions and marking
For most courses, submissions are marked automatically by our website, so instant feedback and results will be provided via your ‘My profile’ section on the website.
For selected specialist courses, submissions are reviewed and marked by our experienced teaching team. Please be advised that ALL submissions must be submitted via the website and email submissions will not be accepted.
Our teaching team will review, mark, and provide feedback on submissions as quickly as possible, however, please be advised that we allow 7 WORKING DAYS for all submissions to be marked, reviewed and returned to learners. Please be advised that emailing and chasing the team during this period will further delay the marking process.
Expiry of online course
When an online course expires, the student will have up to three weeks to request an extension. If an extension is not requested within three weeks of expiry, Complete Training LTD reserves the right to remove the learner and all related submissions from the platform.
If a student expires, the student will be charged monthly from the date of expiry. If the reactivation fee is not paid, the student will not be restarted on the course. No further support or access will be provided until payment for the subscription has been made.
As of the 01st of June 2022, expired students will pay £30.00 per month (including VAT) to extend their online course. All payments on all plans will be made via direct debit or invoice, and it is the responsibility of the student to cancel this direct debit at their discretion.
Transferring courses
We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.
We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer, you must send a signed, written request via recorded delivery to our registered address above. We will treat all justifiable requests as compassionately as possible.
If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40 transfer fee.
Course resale
Any unauthorised resale of Complete Training courses is prohibited under any circumstance. This includes charging staff, colleagues, friends, partners or any other organisation for access to the courses intended for your use.
Service users of Complete Training are not entitled to share the services provided with any third-party users who are not applying to the platform themselves regularly.
The company owns the courses and any other user materials accessible on the Complete Training website.
Any written requests to transfer materials to a third party will be significantly considered by The Company, followed by a fee for doing so. The total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee exceeds the discontinued course, the balance should be paid in full along with a standard £40 transfer fee.
Appeals
You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Tutor/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to the Head of Training at our registered address within five days of receiving notification of the grade or assessment. Your notice must include your intention to appeal and the grounds for appeal. You must also then provide a full case, in writing, within a further fourteen days.
The Head of Training will review the submission and assessment material with the Internal Verifier and Quality Manager for the final grading. Their decision is final and you will be advised of the outcome in writing.
For a copy of the appeals policy and procedure, please send a written request to the Training Department at our registered address.
Disclaimer of warranties and Limitation of Liability
We warrant that we will carry out the service to you with a reasonable level of care and skill.
If you require any changes to these terms, please request such changes in writing to the address above.
Any liability under any agreement between you and us shall be limited to any sums paid by you to us.
As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.
We are not qualified to provide you with advice regarding health problems. If you require any such advice, we recommend you seek the opinion of your doctor or any other medical practitioner. Any holistic health care advice we do provide should be treated as congruent to, and not an alternative for, accustomed health care.
Waiver
None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.
Payment
All outstanding debts to us must be made before we will issue you with a diploma or certificate.
We reserve the right to refuse enrolment on any of the courses we offer.
If you are using a credit agreement and paying for the course by instalments, you agree to pay the instalments promptly and, on the dates, specified in the credit agreement, irrespective of the speed at which you are studying. If you are issued with a new card, please notify us as soon as possible so that we can update our records.
If you are paying by instalments and your card is declined or you miss a payment for any other reason, we will notify you by email and then letter, and your course account will be locked.
Copyright
All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.
Other terms
If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.
This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.
If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.
Cancellation
Under this policy, you may cancel your purchase of the course within the period of 48 hours from the date on which the contract of purchase is concluded. This is called as a “Cancellation Period”. If you decide you do not want to commence the course during this period, a refund may be granted.
To cancel your course you must contact the training team 01752289776 within office hours 9am-5pm Monday – Friday. Please note cancellations cannot be accepted via email or postal format.
Once the course has been accessed/activated on our virtual learning environment, this is an indication of use of service and acceptance of our terms and conditions, as a result, at this point, no refunds will be issued, even within the standard cooling-off period of 48 hours. After the cooling-off period, refunds will be considered on a case-by-case situation.
All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.
Outside the standard Terms and Conditions, cancellations may be considered on a case-by-case situation.
As part of the cancellation process, you will be required to confirm details so your refund can be issued. Should you fail to complete these details within 30 days of your request, your account will be reactivated.
Useful information
We are registered with the Information Commissioners Office, No. ZA536922, and are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.
Terms and Conditions for Token Purchases
1. Introduction
These Terms and Conditions govern the use of tokens for course access provided by Complete Training (“the Company”). By purchasing and using tokens, you agree to comply with these terms. Please read them carefully.
2. Token Purchase
2.1 Tokens can be purchased in bulk to access specific courses or bundles.
2.2 Tokens are non-transferable and are only valid for the courses or bundles specified at the time of purchase.
2.3 Each token represents one individual course access.
3. Distribution of Token Codes
3.1 Upon token purchase, the buyer will receive unique token codes corresponding to the number of tokens acquired.
3.2 The token codes can be distributed to individuals, granting them free access to the specified courses.
3.3 The token code must be applied at checkout to avail of the free course access.
4. Token Code Usage
4.1 The token code will only work for the number of tokens purchased.
4.2 Refunds will not be provided to individuals who misuse the token code by attempting to use it multiple times.
5. Validity and Expiry
5.1 Tokens are valid for a specified period from the date of purchase.
5.2 Expired tokens will not be honoured, and the Company is not liable for any loss resulting from the expiration of tokens.
6. User Responsibilities
6.1 Individuals using token codes are responsible for ensuring the accuracy of the information provided at checkout.
6.2 The Company is not responsible for any errors in the application of token codes by the users.
7. Intellectual Property
7.1 Course materials and content accessed through token codes are the intellectual property of the Company and may not be reproduced or distributed without explicit permission.
8. Modifications to Terms
8.1 The Company reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Company’s website.
9. Termination
9.1 The Company reserves the right to terminate or suspend access to token purchases and codes without prior notice in the case of misuse or violation of these terms.
By purchasing and using tokens, you acknowledge that you have read and agree to these Terms and Conditions. The Company reserves the right to take legal action against any individual or entity found to be in violation of these terms.
Sponsored Places Terms – Sponsored by The Inclusivity Group
Our parent company, The Inclusivity Group, have kindly agreed to sponsor a place for our exclusive courses for parents of deaf children to support as part of their social value give back.
- All funded spaces for parents of deaf children are provided on the basis that:
1.1. The individual will provide feedback at 4, 8, and 12 months after course completion detailing ways they have used their learning from the course. The feedback may be via phone/video or an electronic survey.
1.2. By applying for the space, you consent to the use of the feedback and any additional photos or videos through our marketing, whether that be social media or website.
- Eligibility.
2.1. To be eligible for a sponsored place on one of our British Sign Language courses, you need to be a parent of a deaf child and not be eligible for council-funded courses.
2.2. If required, we reserve the right to request documentation to confirm eligibility for a sponsored place. Should this not be provided or evidence not be deemed suitable, we reserve the right to deny your application.
- All funded spaces must be applied for at least two weeks before the course’s start date.
3.1. Upon application, you will be added to a waiting list. In accepting this offer, you acknowledge that you may not be enrolled in the next course run.
- There is a limit of one funded space per course run.
4.1. You can only apply for sponsorship towards one course per application. Currently, eligible courses are:
- We reserve the right to remove the sponsored place scheme at any point.
6. Attendance
6.1. Attendance for our sponsored place is required. Non-attendance will incur a fee of £30 (Including VAT) per session missed.
6.2. Two or more sessions missed will result in removal from the course.
6.3. If an examination is missed, the student will be required to pay the cost of the exam missed and any resits. The prices for exams are:
- Level 1 – £108
- Level 2 – £169
Through registering for a course, applicants are deemed to have accepted the above Terms and Conditions.
Complete Training (Devon) LTD reserve the right to amend the eligibility Terms and Conditions at any point without prior notice. Funding is subject to availability.
1:1 BSL Tutoring.
- Enrolment.
1.2. Students wishing to enrol on a 1:1 course must meet remotely for an initial assessment before booking regular sessions.
- We will treat all students fairly and respectfully and operate within a policy of equal opportunity and anti-discrimination.
2.1. We expect that teachers will be treated with respect by students and reserve the right to withdraw services where incidents of unacceptable behaviour arise.
- It is the students’/parents’/carers’ responsibility to disclose to us if they have any requirements, disabilities, illnesses, or any other medical condition that may affect their participation in the sessions.
3.1. Reasonable adjustments will be made wherever possible.
3.2. This information will be protected under the GDPR policy guidelines.
- Pricing.
4.1. 1:1 tutoring is priced at £60 a session (inclusive of VAT).
4.2. Repeated and additional feedback outside of sessions may incur an admin fee.
- Upon enrolment, you acknowledge that The Company cannot guarantee you will be ready for an exam at the end of your booked sessions; this will be at the sole discretion of the tutor.
- You are expected to work outside of these sessions to ensure your knowledge is continuously improving.
These Terms and Conditions were last updated on: 8th October 2024.