Welcome to this course about Customer Service Skills
By the end of this course, you will have learned about the following:
- Effective Communication Skills
- Building Rapport and Trust
- Problem Solving and Decision Making
- Time Management and Efficiency
- Handling Difficult Customers
- Continuous Improvement and Feedback
- Ethical and Professional Behaviour
Housekeeping
Make sure you are comfortable and away from other distractions.
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CPD Accreditation
The recognition and accreditation from CPD reinforce the value of your professional development and enhance your credentials in the job market.
Final Assessment
Once you have completed each lesson, you are required to take a final assessment. To receive your certificate of completion, you need to achieve at least 80%. You can retake this assessment three times. If, after the third time, you have not passed the assignment, we will be unable to issue you with a certificate of completion.
Why us?
We are a team who will be with you along every step of your educational journey, all our courses have been hand-crafted with detail to ensure the best possible course for an affordable price.
Our team are always happy for a chat, to offer you guidance, assistance and recommendations.
All our courses are CPD certified, which is a globally recognised accreditation, ensuring your time will not go to waste by enhancing your credentials in the job market.
We also offer Totum discount cards to our students, which can save you 100’s of pounds in over 350 retailers. For more info on Totum, visit the ‘Your Experience’ page.
If you’re looking to complete more than one course, save some money with our short course bundle! You can get access to all our short courses to offer significant savings. Click here to find out more.
